Terms & Conditions
Welcome to Souq Al Jameela (SAJ) To use and enjoy the products and services provided in the site, please read the following Terms and Conditions.
The site is owned and operated by Rapport Trading & Contracting WLL whose registered office is in Doha-Qatar. Hereafter referred as SAJ or Seller.
By using the Website, you agree to be bound by these Terms.
SAJ reserves the right to revise these terms at any time without any notice but will not affect these Terms to orders which have been placed and acknowledged by SAJ before the change is made. You are encouraged to review these Terms each time you use the website because it will let you know of the changes that has been made.
These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as SAJ, to the buyer hereafter referred as the Customer.
- USE OF THE SITE:
You may use the site for personal and lawful use and in accordance with these terms you are not allowed to copy or use any material from the site for any commercial purpose including selling any goods or services; any other use of the site requires the prior written consent of SAJ. You may not otherwise copy, modify, or distribute the contents of this site without the express written permission of SAJ. You may not modify, publish, transmit, participate in the transfer, or sell, create derivative works from, or in any way exploit any of the content, in whole or in part, found on the site.
The content of the website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors. All content on this site, including text, icons, graphics, etc. are the property of SAJ or its suppliers. No part or portion of this site may be copied, sold, or used in any manner for any commercial purpose without written consent.
- REGISTRATION AND PASSWORDS:
You warrant that the personal information which you are required to provide when you register is true, accurate, correct, and complete in all respects; and you are not impersonating any other person or entity. You will notify us immediately of any changes to the personal information by contacting our customer service representatives through your account or calling us at +974 66 888 579.
As part of the services offered via this site, you may be issued with an individual password which can be used to access certain areas of the site and provide fast checkout. You will use the password only for such access and not for any other purpose. You must always keep your password confidential and must not disclose the password or permit anyone else to use your password. Any breach of these terms by anyone to whom you disclose the password will be treated as if the breach had been committed by you and will not relieve you of your obligations under these terms and conditions. In the event of any failure or error in the operation of a password, you shall cease using the password, exit the site immediately, and notify SAJ of such failure or error. SAJ reserves the right to change your password and username at any time in its sole discretion and you agree to notify SAJ promptly of any changes to your registration details.
Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed. The website contains many products. It is always possible that, despite our reasonable efforts, some of the products on the website may be incorrectly priced. If we discover an error in the price of the products, you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
Payments can be made through COD, or any major credit and debit cards. Payment will be debited and cleared from your account before the dispatch of your goods or provision of the services to you. You confirm that the credit or debit card account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us we will not be liable to you for any delay or non-delivery.
SAJ is under no obligation to ship any goods ordered until payment for those goods has been received. In the event of the requested goods being unavailable, SAJ may cancel the transaction and affect a full refund. You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.
- PERSONAL INFORMATION:
All orders are subject to acceptance and availability. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. The conclusion of the contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later. We will take all reasonable care to keep the details of your order and secure payment. But in the absence of negligence on our part, we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from the website. You will assume the risk for the products once they are delivered to the delivery address which you specified when ordering the products. We accept no liability if you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
SAJ is a retail service for consumers and reserves the right to refuse any orders that it reasonably believes are for the purposes of resale.
- DELIVERY TIME, TERMS & FEES:
Delivery Fees will be calculated at checkout. Please refer to shipping sectionfor guideline rates. All orders created before 2:00PM will be delivered on the same day, otherwise will be processed on the next business day. The delivery schedule is arranged according to the area. The customer can expect their package anytime between 3:30 PM – 9:30 PM. Our delivery team will notify the customer before arriving at their given location. We only pass limited information to our delivery personnel to ensure successful delivery of your order. Please note that there’s no delivery on Fridays and all Major Holidays.
Some rare occasions may arise when our office has an unexpectedly large number of orders to fulfil on a given day or when fulfilment is delayed due to unforeseen circumstances (e.g. inclement weather), in which case there may be an extra delay in the shipping schedule outlined above, and the customer will be informed.
SAJ can only ship to a limited number of countries. SAJ is not responsible for customs charges and restrictions that vary from country to country and result from the importation or certain products. The purchaser remains responsible for all charges and fees incurred. Customer will assume risk of the products ordered once they have been delivered to the address specified on the order. SAJ accepts no liability for undelivered parcels where the customer provides an incorrect or invalid delivery address and/or fails to collect the order from the delivery address specified following our reasonable efforts to contact you to deal with this.
Promotional offers are valid when used online at www.souqaljameela.com and will allow money off, free samples, free gifts or free delivery when you order from SAJ. Offers may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Promotions cannot be used in conjunction with any other offers.
- GOVERNING LAW:
The operation of our site and contracts for the purchase of goods through our site is governed by Qatar law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of Qatar.
- LINKS TO OTHER SITES:
As a convenience to our customers, the website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material, nor do we review or endorse them. We will not be liable, whether directly or indirectly, neither for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials, or services available on such external websites or resources. The Site includes links to external sites and co-branded pages. SAJ has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting. SAJ does not endorse the content of external sites and is not responsible for the content of these sites and pages or for anything provided by them.
- PURPOSE OF GOODS:
Upon purchase of goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Questions as to use can be directed with our website on the product information page or through our customer service hotline.
- TITLE AND DEFECTS:
The Products shall be owned by you once we have received payment in full for the Products. The Customer shall inspect the goods within a reasonable time after their receipt.
18. RETURNS PROCEDURE:
We don’t do refunds but what we can do is return and replace the item in the case of which the parcel was damaged. That includes any leakage, breakages, and any sign that the parcel was tampered with. You can send an email to firstname.lastname@example.org photos showing how the parcel is damaged including all details as soon as possible as we want our orders to reach you in perfect condition. Please leave the package retained as it is until we resolve the issue.
- ELIGIBILITY TO PURCHASE:
To be eligible to purchase goods on this website and lawfully enter into and form contracts on this website under Qatar law you must:
• Be an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested.
• By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorize us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
• SAJ does not sell Products to children under the age of 18 on this site although it may sell Products suitable for children to adults.
No cancellation can be made for the already placed order.
- INTELLECTUAL PROPERTY:
The customer shall respect all license agreements delivered by the copyright owners. SAJ cannot be held responsible or liable for any misuses conducted by the Customer or any third party. All trademarks shown on www.souqaljameela.com belong to their registered owners and must not be copied without prior permission. You must not use any part of the materials on the Website for commercial purposes without obtaining a license to do so from us or our licensors.
The website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding the Website and its use. You agree not to upload or transmit through the website: any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.
- SUSPENSION AND TERMINATION OF SERVICE:
SAJ may suspend the operation of the site for repair or maintenance work or to update or upgrade the contents or functionality of the site from time to time. Access to or use of the site or pages linked to it will not necessarily be uninterrupted or error free.
- INTERNATIONAL CUSTOMER:
Customers from outside the state of Qatar can only pay by international credit card and must pay in Qatar Riyals unless otherwise specified. All other terms and conditions apply.
All goods sold by SAJ are warranted to buyer to be free from defects in material and workmanship and manufactured in accordance with industry standards. Any claimed defect in material or workmanship shall be deemed waived by buyer unless submitted to us in writing within seven (7) days from the date the goods are received by the buyer. SAJ shall not be liable under the foregoing warranty if any loss or damage is caused by improper application or use of the goods. Our Company disclaims all liability with respect to the design of the goods and makes no warranty with respect to such design. This warranty is in lieu of and excludes all other warranties, whether express, implied, or statutory, including implied warranties of merchantability or fitness.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time, we entered the contract. We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Any way excludes or limits our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation.
- PROTECTING YOUR SECURITY:
To ensure that your credit, debit, or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.
You agree to fully indemnify, defend and hold us, and our officers, directors, employees, and suppliers, harmless immediately on demand, from and against all claims, losses, costs, and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
- WAIVER; REMEDIES; VARIATIONS, ENTIRE AGREEMENT:
The failure of SAJ to exercise any rights or the waiver of SAJ of any breach of these Terms and Conditions partially or fully by you shall not prevent a subsequent exercise of such right by SAJ or be deemed a waiver by SAJ of any subsequent breach by you of the same or any other term of these Terms. The rights and remedies of SAJ under these Terms and any other applicable agreement between you and SAJ shall be cumulative, and the exercise of any such right or remedy shall not limit SAJ’s right to exercise any other right or remedy. These Terms may not be varied except with our express written consent. These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of your use of the Site or the App and any order. We are required by law to advise you that contract may be concluded in English/ Arabic only and that no public filing requirements apply.
If any part of the terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions of the terms.
Please note that when shipping goods from outside Qatar, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of Qatar, you are deemed to be the importer of the goods and must, therefore, comply with all the laws and regulations of the country into which the goods are being delivered.